SERVICES & SUPPORT

Custom Solutions - Service & Support

Our committed, experienced personnel are proud to live up to the STGs reputation for reliable, prompt and efficient service, delivering the highest levels of support in all aspects of what we do.

STG also offers all clients a fully-trained and dedicated account management service to oversee all requirements and deliver the resource you require - and deserve.

Scoping

The experienced and innovative team at STG work to provide a strategic plan to deliver a client's envisaged goal, taking into account the functional requirements and applying them to the available technology, or defining a need for further development to achieve the operational solution and at the budgetary cost.

STG can offer an experienced project scoping resource, whether the project relates exclusively to our products and services or includes collaboration with or integration with other providers.

Development

Customer satisfaction is always paramount. We listen to all on-going requirements and endeavour to meet the challenges brought by our clients.

Whether working with third-party providers or delivering enhancements to our existing solution, our goal is to continually create and grow a system that meets the needs, and timescales of our customers.

Training

Though we pride ourselves on delivering user-friendly systems, all Custom deployments are supported with full training to ensure key personnel are suitably versed in all components of the system, relevant to their areas of expertise. The training provision is on-going, as required, to accommodate enhancements to staff and is complemented with a full support service, if required.

Support

Our committed, experienced personnel are proud to live up to the STG reputation for reliable, prompt and efficient service, delivering the highest levels of support in all aspects of what we do.

STG also offers all clients a fully-trained and dedicated account management service to oversee all requirements and deliver the resource you require - and deserve.

Account Management

We pride ourselves on the high degree of attention to detail and responsiveness we show to all our clients. Regardless of their size or scale, we provide all clients with only the highest standard of care and service possible.
Our clients benefit from a dedicated account manager, who provides ongoing assistance and comprehensive updates on all aspects of the system and is available to answer any concerns, should they arise.

Project Management

STG provides each client with a detailed project plan and dedicated project manager, for each deployment. The project plan identifies all components and stages involved to ensure a successful delivery of the solution. The plan also sets forth a critical path; outlining reasonable timescales and identifying the personnel responsible at each stage and allowing for adjustment, when required.

Project Management is an invaluable asset to any deployment, especially when collaboration with third party providers is required.

VIP Support

We stand behind our products and services. All clients enjoy access to our VIP Support which provides dedicated assistance through our email help desk. Our support team offers comprehensive and timely responses to any and all enquiries.

"STG has been working closely with us since 2005, developing the core systems which allow us to deliver leading edge solutions to our clients. They provide us what we need to operate comprehensive and efficient city pass systems in some of the largest cities in the world. The systems, solutions and support STG delivers are second to none."

Amanda Truman, Director, Product Marketing, Leisure Pass Group